Customer service standards High quality customer service is an important way to help customers feel they are getting good value from their investment in government.
| Description | Tool |
|---|---|
| Governor Locke's Executive Order on Service Delivery (EO 03-01) requires all agencies to establish standards for customer service, work with stakeholder groups in setting standards, and report on progress. | Executive Order 03-01 |
| Example: An Ecology handout gives service standards for telephone and correspondence, and performance measures for each area. (Dee Ragsdale, WDOE; four pages. MSWord file is 106k, PDF is 54k). | Improving Service Handout
 |
| Example: WDOE has a vision and code of conduct that lists model behavior for Ecology employees in dealing with the public. (Dee Ragsdale, WDOE; one page. Word file is 43k). | Department of Ecology Vision and Code of Conduct
|
| Example: The federal EPA's Customer Service web site has links to their customer service standards, customer service skill training, and how to gather data and measure customer satisfaction (“Hearing the Voice of Customer”) | Federal Environmental Protection Agency Customer Service web Site “Hearing the Voice of the Customer”: Guidelines for Customer Feedback and Customer Satisfaction Measurement |
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