Telling Tools, below, can be used to share results with customers, employees, stakeholders and citizens.

General communication tools:

• Developing a communications plan
• Communicating effectively with graphics—Barbara Felver's acclaimed presentation
• Communicating with graphics—examples
• Balanced Scorecard

Internal communications—sharing results with employees:

• Newsletters
• Bulletin boards
• Posters
• Using Intranets

External communciations—Sharing results with citizens and stakeholders:

• Press releases
• Using the Web