Process management tools can identify how your business processes deliver value to your customers.

Description	Tool
This simple diagram (one page) shows the six stages of analyzing and improving a business process (Diane Bowers, Lottery).	Quality Improvement Process
“Process management”: Identifying and managing business processes, identifying customers and their requirements, and measuring results (Wendy Fraser, Revenue, six pages).	Process Management
“Process improvement”: Asking customers about their needs, assessing business processes, and measuring results. (Wendy Fraser, Revenue, PowerPoint, 395k).	Process Improvement