Performance measurement is at the foundation of knowing how we’re doing at meeting citizen and customer expectations and service needs.

Description	Tool
A presentation on performance measures that describes why have them, attributes of good measures, and a model for creating them. (Wendy Fraser, Revenue. MSPowerPoint 38 pages, 446 kb)	Performance Measures
The Government Accounting Standards Board (GASB) web site “Performance measurement for government” offers an introduction, performance measure concepts, and a variety of links to measurement resources.	Performance measurement for government

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Governor Locke