Flowcharting A flow chart is a picture of a business process. By showing the sequence of action and decisions that make the process work, we can look for ways to improve service.
| Description | Tool |
|---|---|
| Good, basic video introduction on how a team can flow chart its business process. | “The Flowchart: picture of a process” (1991, Executive Learning, 11 minutes), Washington State Library Media Center VIDEO 658.4013 TOOLS F 1991 |
| One-page introduction to flow charts from “Process Management” (Wendy Fraser, Revenue) | 
 |
| “Flowcharting Help page” is a web-based tutorial by Dexter A. Hansen includes flow-chart basics and a bibliography. | Flowcharting Help page |
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