Vickie Wallen
Director Ombudsman

CONTENTS

LETTER TO THE GOVERNOR

EXECUTIVE SUMMARY

• Making OFCO Operational
  
• Interventions and Investigations
  
• Recommendations and Additional Issues of Concern

ORGANIZATION, OPERATIONS, AND GOALS

• Mission Statement
  
• Independence
  
• Confidentiality
  
• Staff and Budget
  
• Automated Complaint Tracking System
  
• Complaint Procedure
  
• Systemic Investigations
  
• OFCO Advisory Committees

INQUIRY AND COMPLAINT SUMMARY

• Initial Contacts
  
• OFCO's Screening Process (Chart)
  
• Source of Complaints
  
• Persons Who Contacted OFCO (Chart)
  
• Affected Children
  
• Number of Children by Age Group (Chart)
  
• Race, Ethnicity of Children (Chart)
  
• Types of Disabilities Among Children (Chart)
  
• Issues Identified by Those Who Contacted OFCO
  
• Where Complaints Were Directed (Chart)
  
• OFCO's Response
  
• OFCO Intervention Type (Chart)
  
• Highest Level of DSHS Contact (Chart)
  
• Issues that Prompted an Intervention

RECOMMENDATIONS AND CONCERNS

• Placement Resource Conflict of Interest Policy
  
• Client and Citizen Complaints
  
• Complaint Tracking and Client Satisfaction
  
• OFCO Shield Law
  
• Additional Issues of Concern

ATTACHMENTS

• Locke Announces Children and Family Ombudsman Office Opens (Press Release)
  
• Independent Ombudsman's Office to Conduct Targeted Review of Wenatchee Child Sex Abuse Investigation (Press Release)
  
• Western Washington Advisory Committee Biographies
  
• Central and Eastern Washington Advisory Committee Biographies
  
• Biographies of OFCO Staff Members
  
• OFCO Activity Summary