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The 2003 Annual Report is presented in Portable Document Format (pdf). In order to view these files, you must have the (pdf) reader. If you do not have it, you can download it for free from the Adobe Web site.
Table of Contents
Letter To the Residents of Washington State A Fatality Review: Rafael Gomez Exploring the Purpose and Value of Child Protection Teams Independence
Inquiry and Complaint Profiles
Authority
Staff
Work ActivitiesContacts to the Ombudsman
Fielding Inquiries
Receiving Complaints
How they Heard about the Ombudsman
Complaints Involving DSHS
Complaint Issues Completed Investigations
Ombudsman in Action
Analyzing Complaints
ResultsInducing Corrective Action
Facilitating Resolution
Preventing Future Mistakes
The Ombudsman is Often Successful at Resolving Legitimate Concerns Considering the Issues
Background
Issues and Recommendations
Ombudsman Review
Findings and RecommendationsRecommendation 1: Evidence-based Assessment and Treatment
Recommendation 2: Protecting Adolescents
Recommendation 3: Children with Developmental Disabilities
Recommendation 4: Relative & Kinship Care