Welcome to the Office of the Education Ombudsman!

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What Every Educator Needs to Know
A series of professional development classes for schools and school districts.

What Every Parent Needs to Know
Workshops that prepare parents to partner more effectively with public schools.

The Office of the Education Ombudsman (OEO) resolves complaints, disputes, and problems between families and elementary and secondary public schools in all areas that affect student learning.

We function independently from the public school system and provide an alternative to costly lawsuits and administrative hearings. Our services are available to students from Kindergarten to 12th grade, and are free and confidential. Learn how to Request Our Services.

Our work contributes to quality public education, the closing of the achievement gap, and helps prevent students from dropping out. OEO is the first agency of its kind in the nation.

What is an Education Ombudsman?

OEO Ombudsmen are education professionals with extensive expertise in K-12 education, conflict resolution, mediation and family involvement in education. They advocate for fair processes for students in public schools.

How do Ombudsmen work?

Ombudsmen speak to all parties involved to understand the problem, research applicable laws and policies, facilitate and/or mediate conversations between parents and school officials, and guide all parties towards resolution focusing on what is best for the student.

Who should contact OEO?

Parents, legal guardians, students or educators who need to resolve a problem affecting a student. Also, professionals working with families who need to consult about public education.

What kinds of issues does OEO work with?

Ombudsmen tackle issues such as: bullying/harassment, suspension, expulsion, special education, enrollment, transportation, discipline, academic progress, truancy, and more.

Our Mission

OEO's mission is to promote equity in education and support the ability of public school students to fully participate and benefit from public education in the State of Washington.

Our Vision

OEO envisions Washington state families, students, communities, and educators as empowered partners in a responsive, accountable, and equitable public education system, focused on student academic success.